SimplyOutdoorLighting is proud to offer you the finest selection of unique and high quality outdoor lighting online. We are part of a unique group of online specialty stores owned and operated by Barnes & Wagner, LLC.

Barnes & Wagner, LLC is a privately owned company that is based in Green Bay, WI.

At SimplyOutdoorLighting, we believe that excellent customer service and competitive pricing is the foundation of our success. That is why our lighting experts are available to answer your questions and help you find just the right outdoor lighting for your home. We offer top of the line lighting from the industry's leading manufacturers and each item is backed by our 100% Satisfaction Guarantee.

Please feel free to email us or call us toll free if you have any questions, comments, or suggestions.

Regards,

Greg & Pamela Tice, Owners

RETURNS & EXCHANGES

Your satisfaction is Guaranteed! If you are unhappy with your purchase from SimplyOutdoorLighting you may return the item(s) for a refund or exchange within 30 days of your receipt. The item(s) must be in new condition, unused and in original packaging material. All items returned under this policy are eligible for a refund. The full purchase price minus the original shipping fees will be credited to the same form of payment used in the original purchase. A re-stocking charge of up to 15% may also apply. As a one-time courtesy, you may avoid the re-stocking fee by accepting an in-store credit to be applied toward your next purchase from SimplyOutdoorLighting. Return shipping costs are the responsibility of the customer (unless the merchandise is defective, damaged in transit, or a result of our error). Therefore customers should insure all returns for the purchase price of the product to protect you in the event of loss or damage.

All returns must have an RA (Return Authorization) number. You can request an RA number by calling 1-866-253-6560-or- (920)434-1094. If any of the items you purchase from SimplyOutdoorLighting is defective, we will be happy to provide a replacement for you. Please e-mail or call us for return instructions.

Should you receive a product that appears to be damaged in-transit, please contact us immediately. Be sure to have your invoice, order number and shipment tracking number available. We will file a claim with the carrier and order a item replacement for you.

Special attention is needed for products shipped by motor freight. It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. You can either accept the cartons as damaged or you can refuse them. If you do not note damage on the freight bill, the freight carrier may only accept partial responsibility for the merchandise. You must understand that it is your responsibility to inspect all goods before signing off on the shipment.

ORDER CANCELATIONS

We will accept order cancellations within 24 hours of placing your order. Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must contact us at 1-866-253-6560 or- 920-434-1094. We will not accept a cancellation request via e-mail or fax. SimplyOutdoorLighting will attempt to accommodate your request but cannot guarantee cancellations made more than 24 hours after your order was placed. Refused shipments are considered to be merchandise returned without an RA number. In this case you will be responsible for the original shipping charges, return shipping charges and any other fee levied us by the shipper because of the refused shipment. Additionally a 15% re-stocking fee may apply.

SHIPPING

We pay for ground shipping to your door, anywhere in the contiguous United States.

UPS and FEDEX

UPS and FedEx Ground are our standard methods of shipment to destinations within the 48 contiguous states. Expedited shipping AND shipping to Alaska and Hawaii are available. Please call 1-866-253-6560 or 920-434-1094 for pricing and details. Please note: Deliveries cannot be made to a P.O. Box. A physical street address is required.

MOTOR FREIGHT DELIVERY

When your product is too heavy or too large to ship via UPS/FedEx, a motor freight carrier will be used. If your purchase is being delivered via a motor freight service, you will be contacted by the freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. All shipments delivered via motor freight are brought to the curbside only (unless additional services requested at customer's expense). Please note the following important details about Freight Delivery:

1) You will be responsible for moving the item into your home once it has been removed from the truck at curbside. Freight delivery personnel are not required to move the item beyond curbside (some will do so if you ask politely and offer a nice tip).

2) Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that we can notify the freight service and obtain a cost estimate for you before you place your order.

Please notify us at the time of order if you would like to arrange inside delivery. We will get an estimate for this extra service. You are responsible for paying these extra charges.

It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. You can either accept the cartons as damaged or you can refuse them. If you do not note damage on the freight bill, the freight carrier may only accept partial responsibility for the merchandise. You must understand that it is your responsibility to inspect all goods before signing and taking possession of the shipment.